Error Code OXC4EB8004

[sandytechy20]

@B_runes

Good to know that printer is exchanged and issue is resolved.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Kdeerio]

Good Day, 

Have the same error on our HP 5255 and did the hard reset but still same error appears. Any other repair/reset methods you can suggest?

Best Regards

[The_Fossette]

@Kdeerio,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting an error on the printer screen.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support as it might be a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Oubache8616]

We purchased an HP office 5255 printer and tonight are attempting to change the print cartridge for the first time. The print cartridges are so far to the right underneath a plastic piece that there is no way we can change the cartridge or move the cartridges over to the left so we can change them. Please advise on how we can change the cartridge. We are getting this error code on our screen, have turn the printer off and also tried a hard reset.

[TEJ1602]

@Oubache8616, Welcome to HP Support Community!

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!