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‎11-03-2020 07:48 AM

HP Recommended
Product: Hp Envy 4502
Operating System: Chrome OS

This code shows up and the power button flashes. I've tried unplugging it and turning of my wifi. Neither has helped. Anyone else have any suggestions. Im ready to trash the old sucker and buy a new one.

5 people had the same question
1 REPLY 1

‎11-09-2020 05:29 AM

HP Recommended

Hi @NMc4,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

  Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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