Error Code:OXC4EB827F

[Suzaroo]

iMac with Envy 4500 All in One Printer

[Jay_G24 · Accepted solution]

Hi @Suzaroo,

I'd like to help!

Try the below suggestions to resolve the issue-

 Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

 Remove the ink cartridges, and reset the printer

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

 If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Suzaroo]

Solved the error code but the Envy4500 won't copy from page placed on it.

[Suzaroo]

This solution solved some problems but Envy 4500 won't copy or scan.

[Jay_G24]

Hi @Suzaroo,

I'd like to help!

To assist better-

1. What is the error you receive when you copy or scan a document?
2. How is the printer connected USB or wireless?
3. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Suzaroo]

I get no error code for trying to print a copy or scan.  It just doesn't do it.

It is connected via wireless and USB?

I use an older Mac, Maverick OS .  I am able to print wirelessly from internet/email.