Error Code and now printer won't turn on

[jmejmejme]

I have an Officejet 4650 and got error code 0XB94DA7E6.  It would not turn off.  I unplugged it for several minutes and plugged it back in.  Now it won't turn on.  What can I do?

[Rainbow23]

Hi @jmejmejme,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.
You may also refer to this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jmejmejme]

Thank you for the response.  I have tried different cords and even different electrical outlets but it still doesn't turn on.  When plugging in, the screen quickly flashes once but the printer still won't turn on.  Power supply was never an issue prior to getting the error message.  Is there anything else that can be tried? 

[Rainbow23]

Hi @jmejmejme,

Welcome to the HP Support Community. 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link