Error Code of HP OfficeJet Pro 9010e

[Wilson1234123]

HP OfficeJet Pro 9010e

the Error code is B815950E

How can I fix it?

[Kuroi_Kenshi]

Hi @Wilson1234123,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the error code on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

1. First, perform a semi-full reset to restore the printer to its factory settings. Turn off the printer and disconnect the power cord from the back. Wait for about 60 seconds, then reconnect the power cord and turn it back on. As the printer powers up, press and hold the "Back" (arrow) button and the "Help" (question mark) button simultaneously until the reset menu appears. Navigate to "Semi-Full Reset" and select it. 
    
2. Next, update the printer firmware. Outdated firmware can cause errors, so make sure your printer's firmware is current. Visit the HP Software and Driver Downloads page, enter your printer model (HP OfficeJet Pro 9010e), and download and install the latest firmware update following the on-screen instructions.
    
3. Lastly, check for hardware issues. Turn off the printer and unplug it. Open all accessible compartments to check for paper jams or obstructions. Remove and reseat the ink cartridges to ensure they're properly installed. Plug in the printer and turn it on to see if the error persists.

Let me know if these steps help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Wilson1234123]

i reseted the Printer for several times but still showed error code

[Hawks_Eye]

Hi @Wilson1234123 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye