• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-07-2025 12:59 PM

HP Recommended

I have HP Smart 651 and error code oxb80586aa-- how do I correct?

Category:
1 REPLY 1

‎03-10-2025 12:33 PM

HP Recommended

Hi @CS-55 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code 0xb80586aa on your HP Smart 651 printer typically indicates a connection issue between your printer and the HP Smart app or an issue with the printer’s software/firmware.

Here are steps you can take to troubleshoot and resolve the error:

1. Restart Your Printer and Devices

  • Turn off the printer and unplug it from the power source.
  • Wait for about 30 seconds and then plug the printer back in and turn it on.
  • Restart the device (computer, smartphone, or tablet) that you're using the HP Smart app on.

2. Ensure a Stable Internet Connection

  • Ensure that both your printer and smart device/computer are connected to the same Wi-Fi network.
  • Make sure your Wi-Fi connection is stable and has a strong signal. A weak or intermittent connection can cause errors like this.

3. Check Printer Firmware

  • Outdated firmware can sometimes cause connectivity issues. Check if your printer needs a firmware update.
  • Open the HP Smart app, and check for any available firmware updates for your printer.
  • If no update option appears in the app, you can visit the HP support website to manually check and update the printer’s firmware.

4. Reinstall the HP Smart App

  • There may be an issue with the app itself. Try uninstalling and then reinstalling the HP Smart app on your device.
    • For smartphones/tablets: Go to your app store (Google Play or Apple App Store), uninstall the app, and then reinstall it.
    • For computers: Uninstall the app from your Control Panel (Windows) or Applications folder (macOS), then download the latest version from the HP website or the app store.

5. Remove and Re-add Printer in HP Smart

  • In the HP Smart app, try removing the printer and then re-adding it:
    • Open the HP Smart app, go to Printers.
    • Select your printer and look for an option to remove it from the app.
    • After removing it, add the printer back by following the setup instructions in the app.

 

I hope this helps.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.