Error Codes Keep Coming Up

[Rebok174]

Hello HP Community, 👋

Need some advice really.....over the last 2 weeks my HP Photo Envy 6230 Printer has come up with these codes 0X6201922A (lots of times) and 0X89E60250 along with flashing lights on the little touch screen plus I have also had a black screen with a white stripe and flashing lights.

I have already looked up these codes and did all the steps etc... in order to clear the codes.

I got this printer back in 2019, it's just getting really frustrating  now as I need my printer for everything......now shall I just keep clearing the codes all the time or do you think I should get a new printer?

Thanks for your help 🙂

[A_Gayathri]

Hi @Rebok174,

Welcome to the HP Support Community

I understand you are getting error messages 0X6100004a and 0X89E60250 on your HP ENVY Photo 6230 All-In-One Printer paper jam issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating the printer firmware.

HP ENVY 6200, 7100, 7800 Printers - A 'Paper Jam' Error Displays

Check these steps:

 Restart your printer and computer

- Press the power button on the printer. -Wait a few seconds for the printer to turn off. -Wait a few seconds for the power light on the printer to turn off. -Press and hold the power button on the printer for about 10 seconds. -Release the power button and wait for the printer to turn on. -If the printer does not turn on, repeat the steps starting with step 3. -If the printer still does not turn on, contact HP

 Check for printer updates

1. Go to "Settings" on your HP printer.
2. Select "Security & Maintenance" from the menu.
3. Select "Check for Updates."
4. If any updates are available, the printer will prompt you to install them. Follow the on-screen instructions.
5. If the updates fix the problem, the printer will notify you and you will no longer receive the hp printer error code 0x83c0000a.
6. You can find drivers updates, here: HP Customer Support - Software and Driver Downloads

 Run the HP Print and Scan Doctor

1. Open the HP Print and Scan Doctor software.
2. Click on the "Scan" tab.
3. Select the HP printer you want to fix.
4. Click on the "Start Scan" button.
5. Follow the on-screen instructions to fix the HP printer.

 Temporarily disable any firewall or antivirus software

1. Open the HP printer software.
2. Click on the Device Status tab.
3. In the "Status" column, click on the "Protected" tab.
4. In the "Protected" column, click on the "Disable" button.
5. Click on the "Apply" button to save the changes

 Still not working? maybe try one of these options:

1. Clear the printer queue.
2. Uninstall and reinstall the printer software.
3. Restore your computer to an earlier date.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Rebok174,

Welcome to the HP Support Community

I understand you are getting error messages 0X6100004a and 0X89E60250 on your HP ENVY Photo 6230 All-In-One Printer paper jam issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating the printer firmware.

HP ENVY 6200, 7100, 7800 Printers - A 'Paper Jam' Error Displays

Check these steps:

 Restart your printer and computer

- Press the power button on the printer. -Wait a few seconds for the printer to turn off. -Wait a few seconds for the power light on the printer to turn off. -Press and hold the power button on the printer for about 10 seconds. -Release the power button and wait for the printer to turn on. -If the printer does not turn on, repeat the steps starting with step 3. -If the printer still does not turn on, contact HP

 Check for printer updates

1. Go to "Settings" on your HP printer.
2. Select "Security & Maintenance" from the menu.
3. Select "Check for Updates."
4. If any updates are available, the printer will prompt you to install them. Follow the on-screen instructions.
5. If the updates fix the problem, the printer will notify you and you will no longer receive the hp printer error code 0x83c0000a.
6. You can find drivers updates, here: HP Customer Support - Software and Driver Downloads

 Run the HP Print and Scan Doctor

1. Open the HP Print and Scan Doctor software.
2. Click on the "Scan" tab.
3. Select the HP printer you want to fix.
4. Click on the "Start Scan" button.
5. Follow the on-screen instructions to fix the HP printer.

 Temporarily disable any firewall or antivirus software

1. Open the HP printer software.
2. Click on the Device Status tab.
3. In the "Status" column, click on the "Protected" tab.
4. In the "Protected" column, click on the "Disable" button.
5. Click on the "Apply" button to save the changes

 Still not working? maybe try one of these options:

1. Clear the printer queue.
2. Uninstall and reinstall the printer software.
3. Restore your computer to an earlier date.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rebok174]

That's fine it was a paper jam issue, thankyou, I would love to keep things updated with my printer how ever I can't as the last update was back in 2022. I will just keep going with it for now.