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‎08-09-2023 08:42 PM

HP Recommended

I have an HP ENVY Photo7855.  The screen is blue, the lights are flashing and it is displaying B861A646 on the screen.  Any suggestions?  The printer has some age and use on it but probably the best one I have had.  

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1 REPLY 1

‎08-12-2023 12:06 PM

HP Recommended

Hi @MikenWayx,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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