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‎01-09-2022 12:43 PM - last edited on ‎01-14-2022 05:47 AM by Retired

HP Recommended
Product: DESKJET 2710

Error EE ( paper jam)

No paper is jammed in the machine and lights are flashing orange. 

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2 people had the same question
3 REPLIES 3

‎01-12-2022 12:23 PM - edited ‎01-13-2022 04:53 AM

HP Recommended

@Joprinterprobs

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Perform a power reset, Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎01-19-2022 07:00 AM

HP Recommended

This didn’t work, still getting flashing lights 

B3F4F57E-14FD-4991-9E95-61C952C4BCC5.jpeg

 

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‎01-24-2022 11:18 AM

HP Recommended

@Joprinterprobs

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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