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‎09-28-2020 01:14 PM

HP Recommended
Product: HP LaserJet Pro CM1415fnw

I am attempting to set up Google Cloud print via HP ePrint and cannot connect to HP Web Services as I continue to get Error Message as follows:

Access Denied

The service may be busy.

Retry later.

If the problem continues, check for firmware updates.

 

There are no firmware updates available.

I've powered down the machine, done a reset and still the same error.
Additionally I followed these directions I found in a similar thread:


"Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.

If the issue still persists try performing an NVRAM reset on your printer and check if it helps."

 

Can you please advise how I perform an NVRAM reset on this printer?  Thank you

Category:
4 people had the same question
2 REPLIES 2

‎09-28-2020 05:16 PM

HP Recommended

This device is not listed as supported by google cloud print https://www.google.com/cloudprint/learn/printers/

 

Check your private messages for reset instructions. (envelope at top right of screen)

 

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-13-2020 12:22 PM

HP Recommended

I have the same problem.  How can I get the reset instructions?  HP LJ Pro MFP M477FNW printer

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