Error Message: Check Your Account. A problem has occurred with your HP Account and you will be unabl

[Butterfly791]

For HP Officejet Pro 8025e All In One Printer, I keep getting this error on the Printer Screen and I don't know how to resolve it.  I've already unplugged/replugged and re-booted:

Error message says:

Check Your Account.  A problem has occurred with your HP Account and you will be unable to print until the issue is resolved.

Any ideas how to resolve this>

[Nal_NR]

Hi @Butterfly791,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The error message regarding your HP account indicates that there's an issue with your HP Smart account that’s preventing your printer from working properly. Here are some steps you can take to resolve this issue:

Check Your HP Account Status:

• Log into your HP Smart account on the HP Smart website or through the HP Smart app. Ensure that your account is active and that there are no issues (such as payment or subscription problems) that might affect the printer's functionality.

Update the HP Smart App:

• If you’re using the HP Smart app, ensure that it is updated to the latest version. Check for updates in the app store for your device.

Re-sign into Your HP Account:

• Sign out of your HP account (instant ink)  within the HP Smart app or on the website, then sign back in. This can sometimes refresh your account status and resolve any issues.

Check for Printer Firmware Updates:

• Make sure your printer’s firmware is up to date. You can check for updates through the HP Smart app or by visiting the HP Support website.

Factory Reset the Printer:

• If the issue persists, consider performing a factory reset on your printer. Note that this will erase all custom settings:
  • Go to the printer’s control panel, select Setup > Printer Maintenance > Restore Factory Defaults.

If none of the above steps work, it may be best to contact HP phone Support for assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[BW108]

How do I call HP Customer Support?