Error Message - Older Generation Ink Cartridge

[ghscheider]

I have tried to insert a NEW HP ink cartridge into my printer and it is giving me an error message that it is an older generation cartridge.  I paid dearly for this cartridge and am completely annoyed that I cannot use it.  I need to get directions to fix this or directions on obtaining a free replacement cartridge from HP.

[Betty0610]

@ghscheider

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

To help you with this, please let us know the exact Printer name.

Thanks!

[ghscheider]

HP Officejet Pro 8610

[Betty0610]

@ghscheider

Thank you for the information.

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/document/ish_1721989-1461843-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[LodersComputers]

Hi, I am also having this same problem. I have tried removing the power cable but still no luck. I went to the link you have supplied, but I am getting a 404 Error - Website not found. Is there any chance you could paste it into the forum here or email it to me please?

Thanks

[Raj1788]

@LodersComputers

Could you please help me with the exact model name or the product number of the printer?

Keep me posted.

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[Frustrated3318]

I have an HP 5258 which takes ink cartridges #63 for black and color. I have purchased ink twice at retail stores and both times I'm getting an error on my screen that says they are an OLDER VERSION of the #63! If the cartridge has changed, why doesn't it have a different number to indicate that?!

[Riddle_Decipher]

@Frustrated3318 Depending on the region you are from, here's the list of cartridges compatible with your device:
 

If you are in the first category, and yet it doesn't work or you get the error message, here's what I suggest you do:

Start with a hard reset using the below steps:

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn the printer on.

If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!