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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Error Message - Older Generation Ink Cartridge

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06-20-2022 02:45 AM
Hi there- I’m glad you asked.
NOPE! My problem is not at all resolved.
once I was able to finally access the private messages Kumar from HP was sending me (dodgy in itself that I couldn’t see/open his messages), he asked me for my contact info. I gave it to him. Then he said to call HP customer service and they’ll send me replacement cartridges. What a joke.
I have not had time to call HP and argue with them live on the phone during business hours so I haven’t done this yet.
furthermore- replacement cartridges would be nice since I’ve wasted several trying to fix my printer but MY PRINTER IS STILL NOT WORKING AND REJECTING THE CURRENT CARTRIDGES so it won’t resolve the problem of the error messages. No one has offered a solution to that problem and I’m livid but don’t have time for a few weeks to argue with HP about this nonsense.
I have just resolved to print from my workplace’s printer in the meantime.
Please please let me know if anyone out there has had any other help. I’m disgusted otherwise that my printer has just been automatically updated into a piece of expensive garbage. That is not ok.
End rant. 😉
06-20-2022 09:10 AM
I didn't get any support from the support line. They just said my cartridges were out of date, too bad, so sad. So I resorted to a trick I learned from my mom and sent an old fashioned typed letter to the corporate office. That worked. My cartridges were replaced. I think it's a crappy way to treat customers who are trying to do the right thing by buying genuine ink when there are other, cheaper options out there. I used to work for one of their competitors and i understand that the printer is sold at a small or negative margin and they make money on the ink, but I expect it to be easy to follow their rules. Someone earlier on this site said they have 2 HP cartridges that they refill with off-brand ink. This date trick was possibly an attempt to curtail that tactic.
If you need some comic relief from this frustration, check out the Lazlo letters. No relation, but the guy could have been my mom's twin.
07-01-2022 03:43 PM
I just put a new black in cartridge in my HP OfficeJet Pro 8710 printer and it's saying that it's an older generation ink cartridge that can not be used?????? It's the same as the empty cartridge i took out of the printer to replace it!!!!! What the heck is going on here?! I need this resolved ASAP. This should be illegal! How can the same exact type of cartridge that was just working on my printer now be an older, unusable, cartridge?!?!
Someone from HP Please contact me about this.
07-08-2022
06:26 PM
- last edited on
08-19-2022
10:49 AM
by
MayS
You're so right. This company should stand behind it's "genuine HP" brand. I can see if someone is trying to circumvent the system by using knock-off cartridges but this is TOTALLY unacceptable.
It's time!!! There are SO MANY posts on this forum about just this one issue. Who knows how many more exist. When you spend more money for cartridges than the printer it goes into that's WRONG. ESPECIALLY when those cartridges don't work!! #SHAME ON YOU HP
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