Error Message

[hrm3rd]

Hi,

I received this error and do not know what to do with it.  Can anyone help?

java.io.IOException: Secondary server not ready
	com.hp.productfinder.servlet.Hublet.doGet(Hublet.java:75)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:529)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:623)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
	org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:129)

[VikramTheGreat · Accepted solution]

Hi @hrm3rd,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. We understand how confusing and unexpected it can be to see a Java error message like: java.io.IOException: Secondary server not ready…especially when you're just trying to use your HP OfficeJet 5258 All-in-One Printer on Windows 11. Let’s walk through what this means and how to resolve it

Steps to Resolve the Issue

Step 1: Restart Everything

• Restart your computer, printer, and router.
• This refreshes network connections and clears temporary glitches.

Step 2: Check Internet Connection

• Make sure your computer has a stable internet connection.
• Try visiting www.hp.com to confirm connectivity.

Step 3: Update HP Software

• Go to the HP OfficeJet 5258 All-in-One Printer Software and Driver Downloads | HP® Support.
• Download and install the latest version of HP Smart or HP Easy Start.
• This ensures compatibility with HP’s servers and Windows 11.

Step 4: Use HP Diagnose & Fix Tool

HP offers a built-in tool to fix common printing and connection issues:

1. Download the HP app from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
2. Open the app and select your printer.
3. Click “Diagnose & Fix” under the printer menu.

👉 Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat