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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error Message

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1 REPLY 1
08-01-2024 05:14 PM
Hi Tristyn4
The error code indicates a hardware issue with the printer. Here’s what you can do to troubleshoot and potentially resolve the issue:
- Restart the Printer: Turn off the printer, wait for about 30 seconds, and then turn it back on. Sometimes, this simple reset can clear temporary errors.
- Check for Paper Jams: Open the printer's access doors and check for any paper jams or obstructions. Clearing any jams might resolve the error.
- Update Printer Firmware: Ensure your printer has the latest firmware installed. You can usually update this through the printer’s control panel or HP Smart app.
- Check Ink Cartridges: Make sure all ink cartridges are properly seated and have sufficient ink levels. Sometimes, improperly seated cartridges can cause errors.
- Inspect for Hardware Issues: If the error persists after these steps, it may indicate a more serious hardware problem.
If after these steps the problem persists, it may be necessary to contact HP technical support for a more detailed review.
I hope the above is helpful
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