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Locked

‎10-16-2024 03:34 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I have a HP 8710.  I attempted to scan using a flash drive and the printer "locked up."  I unplugged it.  When I plugged it back in and turned it on, I got an error message that it was shut down improperly and I should turn it off then back on.  I did that, an a blue screen appeared and I got another error message that said "improper shutdown could damage the printer."  I shut if off and back on and continued to get the same instructions.  How can I fix this?  Is there a reset button?

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