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‎02-05-2022 01:03 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have tried two new, not expired, HP cartridges in my OfficeJet Pro 6978 and it will not communicate with them. The old one works fine, but is out of ink. I followed the instructions on this site to no avail. What is the fix?

Category:
1 person had the same question
1 REPLY 1

‎02-08-2022 03:24 AM

HP Recommended

Hi @Texasinspector,

 

I'd like to help!

  

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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