Error Print for Cropped Image in Microsoft Windows 10 for HP Deskjet Ink Advantage 3775

[xanxann]

Error Print for Cropped Image in Microsoft Windows 10 for HP Deskjet Ink Advantage 3775

- No issue printing uncropped image 

However, once the image is cropped, the printed image becomes incomplete. Example, an complete apple will be shown as 1 quarter apple. Size of printout is correct e.g. 5cm by 5cm

[Jeet_singh]

@xanxann,

Welcome to HP Support Community,

Have you tried to print from other applications and check if that works.

Are you able to make a copy from the printer?

Let's try and run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the copy comes out fine, then I would suggest this could be to due to software or driver conflict. 

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[xanxann]

Hi Jeet . Thanks. I tried your recommendsations but it didnt work. Yes, I can print from other applications, and could scan as well. I followed all the steps you mentioned to clear the folders and uninstall and reinstalled the driver but the print eroor persist. Thanks for assisting

[Jeet_singh]

@xanxann,

Are you using any particular application to edit it or are you using the Windows built in app.

Have you tried to uninstall and reinstall the App or try updating the App.

If you have already performed the steps suggested and still having the issue. In this scenario, I would suggest the next step would be to create a new user account.

Please follow the instructions on how to create a new user account - Click here

Let me know how it goes!

Take care now and do have a fabulous week ahead. 🙂
Regards,

[xanxann]

Hi Jeet, I cropped the image in Microsoft Office. Both Excel and Word show the same error.

[Jeet_singh]

@xanxann,

Let's try to print using HP Smart App and check if that helps,

Please use this link to download and install HP Smart app - HP Printers - Using the HP Smart App (Windows 10)

Keep me posted on how it goes!

Thank you 🙂