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‎07-31-2020 10:20 AM

HP Recommended
Product: HP 8620
Operating System: Microsoft Windows 10 (32-bit)

The error just started out of the blue.  We took out the printer head. re-installed the ink. Cleaned the ink ends.  unplugged machine.  Still not fixed.  What could be wrong?

1 REPLY 1

‎08-03-2020 04:13 AM

HP Recommended

Hi @Lori-NU,

 

I read your post and I understand you are facing a printhead missing or damaged error, If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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