Error - Printing in queue

[amorphous09]

I downloaded & set up a Canon scanner the other day & ever since then my printer is not working. It does everything normal but prints are just sitting in the queue & I can't figure out what is preventing it from printing. It asked me at some point in the process about disabling something with HP to avoid restarting pc. I thought it was temporary, and not sure what exactly I did or how to undo it.

[The_Fossette]

@amorphous09

I reviewed your post and I understand that you are unable to print from your computer.

Don’t worry, I assure you I will try my best to get this sorted.

• Is the HP printer selected as the default printer?
• Are you able to make a copy?

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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