-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Error Printing in the document queue
![Sign in](/html/assets/sign-in-banner.png)
Create an account on the HP Community to personalize your profile and ask a question
04-17-2020 01:10 PM
I have an HP OfficeJet Pro 6968 all in one printer which is connect via ethernet. I have had this printer for several years without problems. This week I have not be able to successfully print documents. The print queue shows an Error Printing status. I have tried the HP Print and Scan Doctor app without success. I've tried uninstalling and reinstalling the printer drivers without success. Any suggestions would be appreciated.
Solved! Go to Solution.
Accepted Solutions
04-17-2020 01:13 PM
Hi,
Please try below version of the HP Print and Scan Doctor, this specific version should likely resolve such an error:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to follow any suggested step, restart your PC when prompt to do so and then try printing again.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
04-17-2020 01:13 PM
Hi,
Please try below version of the HP Print and Scan Doctor, this specific version should likely resolve such an error:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
Be sure to follow any suggested step, restart your PC when prompt to do so and then try printing again.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Didn't find what you were looking for? Ask the community