Error Says Out of paper when there is paper

[Jdgreen]

Print error says out of paper when there is paper

[A_Gayathri]

Hi @Jdgreen,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 5744 is displaying an "Out of paper" error message despite having paper loaded, there are several troubleshooting steps you can try to resolve the issue:

• Check Paper Tray: Make sure the paper tray is properly loaded with paper. Ensure that the paper is aligned correctly and not skewed. Adjust the paper guides to fit the size of the paper.
• Paper Type and Size: Confirm that the paper loaded matches the paper settings configured in the printer driver. Sometimes, mismatched paper settings can cause the printer to report errors.
• Reset Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This can sometimes reset the printer and resolve minor issues.
• Printer Firmware Update: Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can fix bugs and improve printer performance. Update the firmware on an HP printer
• Clean Paper Feed Rollers: Dust and debris on the paper feed rollers can cause paper feed issues. Clean the rollers using a lint-free cloth lightly moistened with water. Refer to your printer manual for instructions on accessing and cleaning the rollers.
• Printer Self-Test: Perform a self-test on the printer to determine if the issue is with the printer hardware. Consult your printer's manual for instructions on how to perform a self-test.
• Driver Update: Ensure that you have the latest printer driver installed on your computer. You can download and install the latest driver from the HP support website.  HP OfficeJet 5744 e-All-in-One Printer Software and Driver
• Paper Sensor Check: Inspect the paper sensors inside the printer to ensure they are not blocked or damaged. Paper sensors are responsible for detecting the presence of paper in the tray.

Refer to this document:  HP OfficeJet 5744 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.