Error Update Firmware M428fdw (Green Screen 12345)

[HelsonFerreira]

Hi,

I updated my printer laserjet pro m428fdw and it gave an error and it gets stuck on the green screen with numbers 12345.
How can I fix it?
Can someone help me?
Thank you.

[Garp_senchau]

@HelsonFerreira, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP LaserJet Pro MFP M428fdw is stuck on a green screen with numbers "12345" after a firmware update, you can try the following steps to resolve the issue:

Solution Steps:

Perform a Power Cycle:

• Turn off the printer using the power button.
• Wait for 30 seconds.
• Disconnect the power cable from the printer.
• Wait for another 30 seconds.
• Reconnect the power cable and turn the printer on.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Firmware Again: (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[HelsonFerreira]

Hi Garp_senchau,

Thank you for your attention. However, the link to the HP and Scan Doctor Tools appears to be broken — the file cannot be found.

Could you please fix it so I can download it?

Best regards,

Helson Ferreira.

[Garp_senchau]

Hey @HelsonFerreira,

Thank you for your response

The HP Print and Scan Doctor has been discontinued as of May 28th and is no longer available as a standalone tool. Its features have now been integrated into HP Smart, where all the functionalities are being added and enhanced.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,