Error cod 0xb87a648e

[jeepke]

i have a error code 0xb87a648e on my hp officejet 8014e

[Kuroi_Kenshi · Accepted solution]

Hi @jeepke,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the error code on your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these troubleshooting steps:

Reset the Printer

• Power Off: Turn off the printer using the power button.
• Unplug: Disconnect the power cord from the back of the printer and the wall outlet.
• Wait: Leave it unplugged for at least 60 seconds.
• Reconnect: Plug the power cord back into the wall outlet and then into the printer.
• Power On: Turn the printer back on.

Check for Obstructions

Ensure there are no paper jams or foreign objects inside the printer.

• Access Carriage Area: Open the printer's access door to view the carriage.
• Inspect: Look for any debris or obstructions.
• Clear: If found, gently remove them.

Reinstall Ink Cartridges

• Open Access Door: Lift the ink cartridge access door.
• Remove Cartridges: Press the tab on each cartridge to release and remove it.
• Inspect: Check for protective tape or packaging; remove if present.
• Reinstall: Insert each cartridge back into its slot until it clicks into place.
• Close Door: Lower the access door.

Clean the Printhead

• Access Cleaning Function: From the printer's control panel, navigate to Setup > Printer Maintenance > Clean Printhead.
• Initiate Cleaning: Follow the on-screen instructions.
• Test Print: After cleaning, print a test page to check for improvements.

Update Firmware

Outdated firmware can cause operational issues.

• Visit HP Support: Go to the HP OfficeJet 8014e support page.
• Download Firmware: Find and download the latest firmware for your printer model.
• Install: Follow the provided instructions to update the firmware.

Restore Factory Defaults

Resetting to factory settings can resolve persistent issues.

• Access Settings: On the printer's touchscreen, swipe down to open the dashboard.
• Navigate: Select Setup > Printer Maintenance > Restore > Restore Factory Defaults.
• Confirm: Choose Restore Factory Defaults and then Continue.
• Wait: The printer will restart automatically.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,