Error code 024A493F

[MaddHatter3]

Hello. I was connecting my printer after a cold reset to the HP smart app on my phone to set it up again and all was well before I did this. Now I have an error code of "024A493F" No matter what I do, it pops up. I have held the power button, I have unplugged from wall and printer and all I could think besides taking it apart. What does this mean and what fixes it? I am using genuine HP cartridges if that matters.

I'd like to know what triggered this so I don't keep harming my printer. Thank you for any info or suggestions!

[A_Gayathri]

Hi @MaddHatter3,

Welcome to HP Support Community.  
Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP ENVY Inspire 7955e printer. The error code "024A493F" typically indicates a hardware problem or a firmware issue with the printer. Here are steps you can take to troubleshoot and resolve the issue:

Power Cycle:

• Turn off the printer.
• Unplug the power cord from both the printer and the power outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the power outlet and the printer.
• Turn on the printer.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP website.
• If there is, download and install the latest firmware following the instructions provided by HP.

Reset the Printer:

• Perform a factory reset on the printer to restore it to its default settings. Be aware that this will erase any custom settings you have configured.
• Refer to your printer's manual or the HP support website for instructions on how to perform a factory reset.

Check Cartridges:

• Ensure that the genuine HP cartridges are properly installed.
• Remove and reinsert the cartridges to make sure they are securely in place.

Connectivity Issues:

• Make sure that your printer is properly connected to the network, and your Wi-Fi connection is stable.
• Check if the printer is properly paired with the HP Smart app on your phone.

I hope this helps. 
Take care and have a good day.

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