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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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‎10-14-2021 06:34 AM

HP Recommended
Product: HP OfficeJet 8017
Operating System: Microsoft Windows 10 (64-bit)

Hello, the printer won't work, displays the error code 0XB830C4DC. Just before switching to this display, it showed a short message something about ink. We trialled switching it off and back on again, running a diagnosis. Also, trialled replacing the ink, however, the ink tray is stuck on the right-hand side and won't move. Does anyone familiar with this error code and what could possibly be done? Printer is just over a year old. Thanks a lot in advance.

1 person had the same question
2 REPLIES 2

‎10-17-2021 06:54 AM

HP Recommended

@Oliater, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this error. Perform the steps mentioned in this document - Carriage jam or E3 error

Make sure there are no paper jams inside the printer, refer to - Paper jam error or this document. 

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎10-19-2021 06:54 AM

HP Recommended

Hi, thanks for your time. However, this didn't resolve the issue as no jams or anything were present. I'll contact technical support. thanks anyway

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