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‎04-10-2023 10:56 AM - last edited on ‎04-11-2023 08:10 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

Tried the steps provided by the virtual assistant but the problem persists.  Recommendations?

Category:
1 person had the same question
1 REPLY 1

‎04-12-2023 06:05 PM

HP Recommended

Hi @Jeffm613,

 

 Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

Error code 0x6100004a is a common error that occurs on HP printers. It typically indicates a problem with the printer's print head or ink system.

 

Here are some steps you can take to try to resolve this error.

 

  • Turn off the printer and unplug it from the power source. Wait for at least 60 seconds.
  • Plug the printer back in and turn it on.
  • Open the ink cartridge access door and remove all ink cartridges.
  • Check the printer for any jammed paper or debris and remove it carefully.
  • Clean the printhead by gently wiping it with a lint-free cloth that is lightly moistened with distilled water.
  • Reinstall the ink cartridges and make sure they are properly seated.
  • Close the ink cartridge access door and try printing a test page.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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