Error code 71.02.4A

[jcaps123]

I have a printer failure error code (71.02.4A).  I have performed all of the steps as noted in other posts related to this error.   The carriage does not move.  There are no paper jams.  Are there any other options?  

[Irfan_06]

Hi @jcaps123,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing a carriage jam issue with your printer and has an error code.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Power on the printer and check if the carriage moves to the center to replace the ink cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to troubleshoot further to release the carriage jam.

Refer to this video link for more information related to Officejet printer carriage jam error.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[jcaps123]

I did follow all the steps provided but it still does not work.

[Irfan_06]

Hi @jcaps123,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support

[MegaGOON]

Hello, would i also be able to get the support information? I have tried all of the resetting and jam steps. There is no visible paper or carriage jam, and it is brand new ink cartridges.