Error code B305DFF9

[DRW08]

I have a HP Office Jet Pro 9019, serial number [Personal Information Removed].

I have had the error code B305DFF9 for several weeks now.

Can you please publish the factory reset option, or send them to me by private message if this is what is necessary.

Alternatively, is a software update due shortly to sort this particular error code, as this would be a preferable fix?

Many thanks.

[praveenbv]

Hi@DRW08,

 Welcome to the HP Support Community!

I understand you are not able to print due to this intermittent error. We will have to perform a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[DRW08]

Sorry, but there is no private message with the solution in my private message box.

[DRW08]

Sorry, but there is no private message with the solution in my private message box.