Error code B8093B62 Is flashing on my printer , when I attempt to scan

[N1_2]

Hi 

I an getting a error message B8093B62 flashing on my printer , when I attempt to scan 

[Nal_NR]

Hi @N1_2,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with Error code B8093B62.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[bettyhh]

hp8035e

[bettyhh]

office jet 8035e

[MichelleMB]

HP OfficeJet Pro 8028e

It will not allow me to turn it off to try to reboot

[Marnie13]

Model Name:  HP OfficeJet Pro 9010 Series

Model #: 9015e

[Debby101552]

I have the same issue with the same machine. On the printer screen, it's BLUE (ie the blue screen of death), the error code flashes and it won't go off unless I unplug it. 

[Debby101552]

The problem isn't with the printer itself, it's with the scanner. On the printer screen itself, on the machine, it's BLUE and flashing the error message. It doesn't stop and won't let you reboot it, without unplugging it to perform that task. I somehow have given 2 responses. The scanner will do this on every attempt. However, if you unplug the machine for 30 seconds and plug it back in, it does a factory reset. Then, at least one can use the printer. There is no hope for the scanner, I am afraid though. Mine was out of the 1 year warranty by about 5 months, when I called to inquire about getting help. It was suggested to buy another new one.