Error code B835F1C2 and blue screen

[Sami0715]

I have a blue screen with an error code 

B835F1C2 on my HP Office Jet Pro 8025. This is a brand new printer (it’s a replacement for my last printer which was under warranty and had issues printing).  I can’t figure out how to clear this message and get my printer working.

[Betty0610 · Accepted solution]

@Sami0715

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[riavecchia]

I have the same exact problem with a blue screen that says B835F1C2   on my HP officejet Pro 8025.  Could you send me info also please to resolve this     [Personal Information Removed]

[SGriff763]

I have the same issue and hope you can help.

[Betty0610]

@SGriff763

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks

[SGriff763]

We just got an HP OfficeJet Pro 8028 yesterday. Everything seemed fine yesterday, but issues today finally resulting in the code and blue screen.

[Echo_Lake]

@riavecchia

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post. Please do check your inbox on the communities page for the private message.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Echo_Lake]

@SGriff763

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post. Please do check your inbox on the communities page for the private message.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SGriff763]

We just got an HP OfficeJet Pro 8028 yesterday. Everything seemed fine yesterday, but issues today finally resulting in the code and blue screen.

[SGriff763]

Echo_Lake

I'm not seeing where I can find a private message. Can you tell me in the profile settings where I would find the information you sent.

Thanks!