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‎08-11-2020 03:49 PM

HP Recommended
Product: Design jet 7740
Operating System: Microsoft Windows 10 (64-bit)

I have a blue screen with the Error code B852EACA.  If I unplug everything and reset, sometimes it clears for awhile and sometimes it doesn't. If it clears the error it will print but then resend the error.  I cant find what this code means anywhere and virtual assistant or the help desk isn't any help.  I have tried using both wireless and direct connection but get the error either way.  I have also tried removing the cartridges and re installing them to no avail..

 

Any ideas?

2 people had the same question
1 REPLY 1

‎08-14-2020 03:31 PM

HP Recommended

@Don_T

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Since you have already tried most of the troubleshooting steps to resolve this issue, let us perform step 2 and 3 from this document.
Try printing. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue: I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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