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macOS 12.0 Monterey

Hi all,

 

Since yesterday all my print jobs don't run anymore since the first paper gets jammed as soon as the cartridges go over them. I already tried removing the cartridges and placed them back but no effect. Now I also get the error message B8CB5D9C on the display of the printer. 

 

Can anyone help please?

 

Thanks a Lot

P

1 REPLY 1
HP Recommended

Hello, @PhilippeBE1978 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 

 

 

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

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