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HP Photosmart Premium Fax - C410
Microsoft Windows 10 (64-bit)

Hi everyone, this morning I turn on my HP printer, but this, instead of working, shows on the display the error C2FE012F. So, I try to turn the printer on and off many times (following the steps in the following link), but the display still turns blue and shows several error codes: C2FE0125, C2FE0124, C2FE0123. I think it's a carriage problem, because when I turn on the printer it doesn't move. Can someone help me?

1 REPLY 1
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@Somnio_900

Thank you for joining the HP Community

 

Try to move the carriage manually and check if the carriage moves freely.

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Refer to this document: https://support.hp.com/in-en/product/hp-photosmart-premium-fax-e-all-in-one-printer-series-c410/4059... for carriage jam.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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