Error code C4EB024

[Rimarj7]

Brand new printer.

Error code C4EB8024 on HP Envy Photo 7855.  The screen is blue and the buttons just flash and don't repond to anything.

I've done everything it says on forums.  Unplugged for extended periods of time and took cartridges out.  It is plugged directly into the wall with no surge protector.  I've also tried multiple wall sockets. And when I try to update the firmware, my computer won't recognize the device.

This may be a hardware problem that can't be fixed, but I'd like to see if I missed anything.

[sandytechy20]

@Rimarj7

Welcome to the HP support community.

I understand that you you are getting C4EB024 error on the printer.

As you have tried all the steps to fix the issue and issue still persists, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mcohentiles]

We have an HP Envy 7858 with the same error. We have reset, unplugged, etc. How do we fix this? Can you email me directly at[personal information removed]

[Betty0610]

@mcohentiles

Welcome to the HP Support Community.

Let's try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Clo_c]

Hi,

Same issues and steps completed, can you please send me details of how to reset my printer.

Thanks.

[Betty0610]

@Clo_c

Welcome to the HP Support Community.

Which printer do you have?

Let us know.

Thanks! 🙂