Error code C8190210

[htcmea2022]

printer is not working syas scanner damaged! Tried to follow printer screen to solve the issue but still not working and after unplugging the cable and plug it again error code C8190210 appears ,I  bought the printer 2 years ago and barely use it. 

Any can help? 

[zoey7886]

@htcmea2022, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Error code C8190210! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error code C8190210 indicates that your printer's scanner might be damaged. Here are some steps you can follow to address this issue:

Troubleshooting Steps

Power Cycle:

• Unplug the printer's power cord from the power outlet.
• Wait for about 10 seconds and then plug it back in.
• Turn the printer back on and check if the error persists.

Scanner Inspection:

• Open the scanner lid and inspect the scanner glass for any visible damage such as cracks or dirt.
• Ensure there are no obstructions that might be causing the error.
• Clean the scanner glass using a soft, lint-free cloth. A mild glass cleaner can be used but ensure it does not leave residue.

Reset:

• Perform a hard reset by pressing the power button to turn off the printer.
• Unplug the power cord and wait for 10 seconds.
• Reconnect the power cord and turn on the printer.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,