Error code D80774EC on my HP7858 Printer

[mariroha]

I keep getting error code D80774EC.  It seems to show up in the middle of a print job and the only way I’ve found to clear it and get the printer to print again is by powering the printer off and on using power button. (Of course, I then get a message on the printer screen, as follows: Improper Shutdown. NOTICE: The printer was not turned off properly. To avoid damaging the printer, always press the (‘) button to turn it off.). My print job is also lost. 

How do I fix this so I don’t get that error code?

[Jay_G24]

Hi @mariroha,

I'd like to help!

I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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