Error code: EBS00P0004

[Geoff18350]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: error code: EBS00P0004 - HP Support Community - 8535299
Reply:

Same for me deskjet 2540. Please help. It seems to be a common problem. Or should I just buy a different (make of) printer?

[Rainbow23]

Hi @Geoff18350,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are getting Error code: EBS00P0004 with your HP printer.

Please follow the steps listed below to reset the unit.

1. With printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Geoff18350]

Didn't work. The only way I can print is by deinstalling hpsmart and going through the windows interface. Really really disappointed with the quality of your software.

[Anand_Andy]

@Geoff18350,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!