Error code F0.01.01.02 and failure to recognize serial number on brand new printer

[SC191]

I have two problems.

First, I have the error code F0.01.01.02.  I cannot get back to the main menu to do a factory reset, and I have already unplugged it and waited for 5 minutes to restart.  This is FW version 6.22.4.28-202412022202 for HP Envy6555e.

Second, I have repeatedly tried to get assistance and look up the warranty and when I enter the serial number, it says it is invalid (and yes, I checked to make sure I am entering “0” vs. “O” correctly.  As I result, I can’t even add the product to my profile for this discussion thread.

This is a brand new printer and I would greatly appreciate the help.  

[Garp_senchau]

@SC191, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Error code F0.01.01.02 on your HP Envy 6555e printer typically indicates an internal firmware error. Here are some steps you can take to resolve this error:

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Factory Reset Printer: Restore factory defaults on your HP printer | HP® Support

• Restore your printer to factory defaults using the Embedded Web Server (EWS):
  • Open the EWS using the printer's IP address.
  • On the EWS home page, click the Settings or System tab.
  • Restore the printer to factory defaults.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Reference: Text messages and numerical error codes | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,