Error code OXB01D7124

[Jackafat]

Hi all, can anyone help?

I tried to print but printer displaying the above error code, power switch flashing white, I turned off but now there's nothing. Unplugged, waited and tried again but it won't even switch back on, not sure what else I can do??

[Echo_Lake]

@Jackafat

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen.

Let's try a power reset on the printer:

• With the printer turned on, disconnect the power cord from the rear of the printer.(do not skip any troubleshooting steps, even if you feel steps are repeating)
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/  
          

Hope this helps!              
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[Jackafat]

Hello, echo lake,

Thank you so much for your reply, however I am now unable to turn the printer on. I can't see there's much I can do now so a new printer for me I reckon!

Thanks again.

Jackafat