• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-27-2021 04:06 PM - last edited on ‎07-29-2021 04:15 PM by Retired

HP Recommended
Product: HP ENVY Photo 6234
Operating System: macOS 11.0 Big Sur

This error code appeared recently; I've tried switching it off and on but the code keeps reappearing. I tried to download the HP Smart desktop app to diagnose the problem but couldn't get that to work. Does anyone have any experience of this error and how to resolve it? Many thanks.

Category:
1 REPLY 1

‎07-30-2021 08:12 AM

HP Recommended

@Heather07

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a 0XB error. We can perform a factory defaults on the printer to resolve the issue

To restore the printer to the original factory defaults

  • 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).
  • 2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.