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‎07-13-2019 01:55 AM

HP Recommended
Operating System: Unknown

I have set up my new printer, printed 1x document & the above error code has come up. Any ideas how to sort it?

 

1 person had the same question
1 REPLY 1

‎07-15-2019 04:52 PM

HP Recommended

@Jonny-1,

 

Thank you for posting your query on HP Community,

 

What is the product number of your HP Printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...). What is the Operating system installed on the PC? Is it Windows or Mac

Are you getting this error message on the printer screen or on the computer screen?

How is the printer connected? USB/Wireless

If the printer is connected wireless, What is the status of the wireless light. Is it steady or blinking.

 

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue.

Waiting for your response!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

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