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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error code OXB8E91BCA

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05-27-2025 10:28 AM
Hi @tmc9,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
Thank you for reaching out to HP Support regarding the error code 0xB8E91BCA on your HP ENVY 5052 printer. This error typically relates to a printer communication or hardware issue, often connected to firmware, network connection, or device status.
Step-by-Step Reset for HP Envy 5052
- Turn on the printer (if it’s not already on).
- Wait until it becomes idle and silent.
- Remove the ink cartridges carefully.
- Unplug the power cord from the back of the printer while it is still on.
- Unplug the power cord from the wall outlet.
- Wait for at least 60 seconds.
- Plug the power cord directly into a wall outlet (avoid power strips or surge protectors).
- Reconnect the power cord to the printer.
- Turn the printer back on (if it doesn’t turn on automatically).
- Wait for the printer to go through its startup and warm-up cycle.
- Reinsert the ink cartridges when prompted or once the printer is idle.
If the Error Persists:
- Try updating the printer firmware via the HP Smart app or HP’s support site.
- If the printer is unresponsive or frozen, you may need to perform a semi-full reset, which requires a specific key combination (I can help guide you through that if needed).
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support