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‎04-24-2020 03:24 PM

HP Recommended
Product: Office Jet 5252
Operating System: Microsoft Windows 7 (32-bit)

Printer not printing.  Both ink cartridges were changed and did not help

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2020 09:22 PM

HP Recommended

@iMOMAHASEK, Welcome to HP Support Community!

 

I see that the printer is in the error state and I appreciate your efforts in trying to resolve the issue.

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎04-26-2020 09:22 PM

HP Recommended

@iMOMAHASEK, Welcome to HP Support Community!

 

I see that the printer is in the error state and I appreciate your efforts in trying to resolve the issue.

 

If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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