Error code UA_400_EB000U0422

[moonfades]

Hi there,

I wonder if anyone here can help me. I've had a second-hand HP Deskjet 2710e for a number of months now. I've never had any trouble with it until today, when I turned it on to print only to be told to complete set up for HP+ and my printer telling me I had no ink left. I have never signed up for instant ink, I buy it online and I print fairly regularly without issue.

The error code I'm  being given is Error code UA_400_EB000U0422 if that means anything to anyone. I'm really struggling to work around this and I'm a university student, so I depend on my printer. I still have ink left, I printed just a few days ago so I can't understand what's going on. 

I'm unable to factory reset because of this issue, the coloured ink won't stop flashing and no matter what I press, the printer doesn't really do anything. The panel on the printer flashes E0 and then I take the ink out and it flashes E3. It can't seem to make its mind up as to what's wrong.

Thanks.

[Raj2111]

Hi @moonfades 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

Click HERE to update the firm ware .

to know more about the Firmware update please check this document, Click HERE.

you may also try checking this docuemtn for error codes: Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

[moonfades]

Hi there,

I appreciate your response, but unfortunately this hasn't solved anything. The ink cartridge lights on the panel continue to flash (mainly the coloured ink) and my printer refuses to connect to my Wi-Fi network. If I remove each cartridge, sometimes the printer accepts them and stops flashing but then it starts again a few moments later. It's also still alternating between E0 and E3. I just can't understand why I'm suddenly having issues with cartridges I've been using for months.

Thanks.

[Raj2111]

Hi @moonfades 

Welcome to the HP support community.

Please try these steps: https://support.hp.com/us-en/help/hp-support-assistant

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

[moonfades]

Hi there,

I'll have a look, thanks! I don't seem to be having a lot of luck with anything I've been given thus far. I managed to get it connected to the Wi-Fi, but it's still refusing the ink cartridges (and telling me the door is open, when it isn't) and won't let me set up until I put in "authentic" ink. 

I've attached pictures for reference!

Thanks!

[Raj2111]

Hi @moonfades 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

We appreciate your understanding and patience.

Take care and have a good day.

-Regards

Raj-HP Support

[Pez35]

Hi @moonfades.

Did you obtain a fix to this issue as I am experiencing exactly the same symptoms and error code ?

Thanks,