Error code b80b4696

[Pat44620]

I have a blue screen with the Error code b80b4696 on my HP ENVY Inspire 7221e

[Sneha_01]

Hi @Pat44620,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The blue screen with the error code b80b4696 on your HP ENVY Inspire 7221e usually indicates a hardware or firmware issue, possibly related to the printer's internal components. Here’s how to address this error code:

1. Basic Troubleshooting

Restart the Printer:

• Power Off: Turn off the printer and unplug it from the power source.
• Wait: Leave it unplugged for about 60 seconds.
• Power On: Plug it back in and turn it on. Check if the error persists.

Check for Paper Jams:

• Inspect for Jams: Open the printer and carefully check for any paper jams or obstructions inside the printer. Remove any paper or debris you find.

Check Ink Cartridges:

• Inspect Cartridges: Ensure that the ink cartridges are properly installed and not expired or damaged.
• Reinstall Cartridges: Remove and reinsert the cartridges to ensure they are seated correctly.

2. Firmware and Software Updates

Update Firmware:

• Visit HP Support: Go to the HP Support website and look for firmware updates for your HP ENVY Inspire 7221e.
• Install Update: Follow the instructions to download and install any available firmware updates.

Update Printer Drivers:

• Download Drivers: Download the latest drivers for your printer model from the HP Support website.
• Install Drivers: Follow the instructions to install the updated drivers.

3. Perform Printer Diagnostics

Run HP Print and Scan Doctor:

• Download Tool: Download and run the HP Print and Scan Doctor tool, which can diagnose and fix common printer issues.

Check Printer Status:

• Printer Menu: Access the printer’s control panel menu and check for any error messages or status alerts.

Check for Internal Issues

Inspect Connections:

• Check Cables: Ensure all cables and connections to the printer are secure and properly connected.

Inspect for Physical Damage:

• Check Components: Look for any visible damage to the printer’s internal components or connectors.

5. Reset the Printer

1. Factory Reset:
   • Find Reset Option: Check the printer’s user manual or control panel menu for a factory reset option.
   • Perform Reset: Follow the instructions to reset the printer to its factory settings. Be aware that this will erase any custom settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support