Error code b82f672c

[kscolfer]

My printer goes into blue screen and displays a power button icon with the b82f672c error code.  If I restart it by holding down power button for 10 seconds or so, it comes back to normal operation.  After some period of time, I don't know how long, it always goes back to the blue screen error code.  Any help?

[Irfan_06]

Hi @kscolfer,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error code.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[kscolfer]

Thanks @Irwin6 for the response.  Tried your powerdrain and firmware update suggestions.  Power drained and restarted, firmware up to date, no change, still same error code, same blue screen on printer.  Any additional suggestions to fix this?  Same problem through old Windows 10 computer and new Windows 11 computer.

[Irfan_06]

Hi @kscolfer,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[ClaireReeve]

@Irwin6

I am also experiencing this issue. 

Is it possible to get the same information directly messaged to me as well?

Thanks so much!

[Irfan_06]

Hi @ClaireReeve,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[ClaireReeve]

@Irwin6

Thank you so much for such a quick reply. 

I tried this process twice and I am still getting the same error. 

Do you have any other suggestions?

Thanks again in advance for 

[Irfan_06 · Accepted solution]

Hi @ClaireReeve,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ClaireReeve]

Thanks so much @Irwin6

It has been a few days since I did the factory settings restore and all seems to finally be well. 

Fingers crossed there will be no more error messages popping up. 

Thanks again for your diligence and swift responses to help out. 

very much appreciated and impressed!

claire 

[Irfan_06]

Hi @kscolfer,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support