Error code list for 9025e

[WhiteShine]

Can I have error codes for 9025e inkjet printer? I'm experiencing 17.00.60, 71.00.50, and 71.00.ED but I have not been able to find any documentation or posts referencing what these errors mean to troubleshoot.

[A_Gayathri · Accepted solution]

Hi @WhiteShine,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting error codes on the HP OfficeJet Pro 9025e All-in-One Printer, here's a general approach to troubleshooting these types of error codes:
 

Error Code 17.00.60:

• This error often relates to issues with the ink system or printhead. Try the following steps:
  • Ensure all ink cartridges are properly installed and not empty.
  • Remove and reinstall the ink cartridges and printhead.
  • Check for any protective tape or packaging left on the cartridges.
  • Perform a printhead cleaning from the printer's maintenance menu.

Error Code 71.00.50:

• This code can be indicative of a paper feed or paper path issue. Try these steps:
  • Check for any paper jams or obstructions in the paper path.
  • Ensure that the paper trays are properly aligned and not overfilled.
  • Remove and reinsert the paper trays and check for any debris or obstructions.

Error Code 71.00.ED:

• This error might point to a hardware issue, often related to the paper feed or the printer's internal mechanisms. Try the following:
  • Check the printer’s internal components for any visible issues or misalignments.
  • Ensure that all paper trays and doors are securely closed.
  • Perform a factory reset if other troubleshooting steps do not resolve the issue.

Refer to this document: HP OfficeJet Pro 9025e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.