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HP Recommended
OfficeJet3830
macOS 10.12 Sierra

On two occasions over the past few days I've noticed an error code showing on the screen on my printer: 

 

ERROR CODE

0XB8082E58

 

I have no idea what it means. If I press the power button the printer immediately restarts and the code disappears, but it seems to come back by itself randomly and I would like to know what is causing it so I can tell if there are any problems with the power supply, wifi, etc. that need to be looked at.

 

 

1 REPLY 1
HP Recommended

@g_ludwig

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Any hardware changes made in the printer?

Check if the carriage is moving freely.

Make sure there is no jam inside the printer.

 

Meanwhile, I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, update the firmware for the printer using the below link.

 

Click on this link: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0... 

 

Restart the printer.

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.