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‎05-20-2025 03:08 PM

HP Recommended

I have a HP Office Jet 5200 and on the screen, it shows Error Code: OX8000924 Undercroft C. please let me know what to do. Thank you. 

1 REPLY 1

‎05-22-2025 07:29 AM

HP Recommended

Hi @JeanLiu0920,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Restart the Printer:

  • Turn off the printer using the power button.
  • Unplug the power cord from the back of the printer.
  • Wait for at least 60 seconds.
  • Plug the power cord back into the printer and turn it on.

Check for Firmware Updates:

  • Make sure your printer's firmware is up to date. Sometimes errors can be fixed with the latest firmware updates from HP.

Reset the Printer:

  • You can perform a factory reset. Go to Settings > Printer Maintenance > Restore Factory Defaults.

Contact HP Support:

  • If the issue persists after restarting and updating the firmware, contact HP Support for further assistance.

Check Connections:

  • Ensure all cables are connected properly and none of them are loose.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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